The Genesis Ownership Experience: What Sets the G90 Apart Beyond the Showroom
Ownership Experience
The Genesis Ownership Experience: What Sets the G90 Apart Beyond the Showroom
Service Valet pickup and delivery, complimentary scheduled maintenance, class-leading warranties, and the post-purchase relationship that defines Genesis ownership in Northwest Indiana.
Quick Answer
Genesis G90 ownership includes 3 years of complimentary Genesis Service Valet (pickup, delivery, Genesis loaner during service), 3 years of complimentary scheduled maintenance, 5 years / 60,000 miles new vehicle warranty, 10 years / 100,000 miles powertrain warranty, 5 years / unlimited miles roadside assistance, and 3 years of complimentary Genesis Connected Services. Service Valet alone is worth thousands in convenience over a typical luxury sedan ownership period.
Genesis Service Valet: the differentiator
Genesis Service Valet is the single most-talked-about ownership benefit at our Merrillville showroom. The program is simple: when your G90 needs scheduled service or warranty work, you schedule it through the Genesis app or by calling our service team. A Genesis technician then comes to your home or office, drops off a Genesis loaner vehicle, takes your G90 to our Merrillville service center for the work, and returns your car to you when complete.
The program is complimentary for the first three years of ownership and covers all scheduled maintenance and warranty work. The Genesis loaner is typically a comparable Genesis sedan or SUV. For Northwest Indiana owners who run businesses, work professional schedules, or simply value the time savings, the Service Valet program eliminates one of the most-cited frustrations of luxury car ownership.
Service Valet covers most of Northwest Indiana: Merrillville, Crown Point, Schererville, Munster, Highland, Hobart, Valparaiso, and surrounding communities. Coverage extends into the Chicago-area suburbs in some cases. Confirm specific coverage with our service team based on your address.
Complimentary scheduled maintenance
All scheduled maintenance is complimentary for the first three years or 36,000 miles of ownership, whichever comes first. This includes engine oil and filter changes, tire rotations, multi-point inspections, cabin air filter changes, and all other manufacturer-recommended service items at the recommended intervals.
The combination of complimentary maintenance and Service Valet means a G90 owner can theoretically go three years without ever driving to a service center. The car goes to service. Service comes to the car. The Genesis loaner is in your driveway while your G90 is at our Merrillville service center.
Warranty coverage that exceeds the segment
| Coverage | Genesis G90 | BMW 7 Series | Mercedes S-Class |
|---|---|---|---|
| New vehicle warranty | 5 yr / 60,000 mi | 4 yr / 50,000 mi | 4 yr / 50,000 mi |
| Powertrain warranty | 10 yr / 100,000 mi | 4 yr / 50,000 mi | 4 yr / 50,000 mi |
| Anti-perforation warranty | 7 yr / unlimited mi | 12 yr / unlimited mi | 4 yr / 50,000 mi |
| Roadside assistance | 5 yr / unlimited mi | 4 yr / unlimited mi | 4 yr / unlimited mi |
| Complimentary maintenance | 3 yr / 36,000 mi | Not offered | 1 yr (limited) |
| Service Valet | 3 yr complimentary | Not offered | Not offered |
Competitor warranty data based on published manufacturer information. Verify current coverage with each manufacturer before purchase.
Genesis Connected Services
Three years of complimentary Genesis Connected Services are included with every G90. The service suite covers remote start and climate pre-conditioning, vehicle status monitoring (fuel level, oil life, tire pressure), Smart Cruise Control with Stop & Go, automatic collision notification, SOS emergency assistance, stolen vehicle recovery, geo-fencing alerts for younger drivers, and over-the-air software updates for the infotainment and ADAS systems.
The Genesis app coordinates all of these from your phone. Remote start before walking out of your house on a January morning. Pre-conditioning the cabin to 72 degrees before unplugging. Checking the location of the car at any time. The integration is genuinely useful and the three-year complimentary period means it’s part of the ownership experience, not an upsell after the sale.
From Our Merrillville Service Team
The Service Valet program is the single most-praised aspect of Genesis ownership for our Northwest Indiana customers. Executives and business owners who would otherwise spend half a day at a dealer service center now have that time back. The Genesis loaner shows up at the office or home, your car comes to us, we do the work, and we return it. The first time a customer experiences this, the reaction is consistently positive.
After year three
When the complimentary three-year period ends, Service Valet and scheduled maintenance can be continued through our service department on an a la carte basis. Genesis Connected Services subscription continues for a modest monthly fee. The 5-year/60,000-mile new vehicle warranty and 10-year/100,000-mile powertrain warranty continue uninterrupted regardless of the complimentary service status.
For owners considering whether the program is worth choosing Genesis over a competing brand: the three years of bundled service, maintenance, and concierge convenience typically save G90 owners $3,000 to $5,000 in equivalent value compared to scheduling, driving to, and paying for service at a BMW or Mercedes dealer.
Frequently asked questions
Does Service Valet really come to my house?
Yes. A Genesis service ambassador drives to your home or office, leaves a Genesis loaner with you, takes your G90 to our Merrillville service center for service, and returns it when complete. The service is genuinely as advertised and is one of the most-praised aspects of Genesis ownership.
What’s covered under the 10-year powertrain warranty?
The 10-year / 100,000-mile powertrain warranty covers the engine, transmission, drive components, all-wheel drive components, and related powertrain electronics. This is one of the longest powertrain warranties in the luxury segment by a meaningful margin.
Is Service Valet available outside Northwest Indiana?
Service Valet is dealer-managed. Our Merrillville store covers Northwest Indiana communities including Merrillville, Crown Point, Schererville, Munster, Highland, Hobart, and Valparaiso, with extended coverage in some cases. Other Genesis dealers operate their own programs in their service areas.
What loaner do I get during Service Valet?
Typically a comparable Genesis sedan or SUV from our loaner fleet. For G90 owners specifically, we work to provide a G80 or GV80 when available. Loaner availability varies based on our current fleet status.
What happens when the complimentary service ends?
After 3 years, you can continue Service Valet, scheduled maintenance, and Connected Services through our service department on a fee basis. The 5-year new vehicle warranty and 10-year powertrain warranty continue uninterrupted.
Learn more about Genesis ownership
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